There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you will always find regardless of which company you select is a trouble ticket system. This is the least complicated communication method for many reasons. If no client care team member is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy ‘n’ paste large bits of info without the need to worry about misprints, and in case a specific problem requires more time to be solved or a number of responses must be exchanged, all the info will be in one and the same location, so each party can always follow the steps taken by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re often separate from the hosting platform, so if you need to supply info or to follow guidelines, you’ll have to use no less than two separate interfaces and this number could rise in case you desire to manage multiple domains. Additionally, lots of web hosting companies reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our Linux cloud website hosting service is not separate from the web hosting account. It’s included in our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any time with only several mouse clicks, without needing to leave your hosting account. The ticketing system features a quick-search box, so you can find any trouble ticket that you have posted in the past, if needed. Plus, you can see knowledge base articles that belong to different problem categories, which you can select, so you can discover how to handle a particular problem before you actually open a ticket. The response time is no more than sixty minutes, which goes to say that you can obtain swift assistance at any given moment and if our customer support staff recommends that you do something within your account, you can do it momentarily without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with us and you’d like to contact our client care team members, you will be able to submit a support ticket directly from your Hepsia hosting Control Panel instead of using an entirely different client support platform as you’ll have to do with most hosting providers on the marketplace. Our integrated trouble ticket system will allow you to submit a new ticket without difficulty and to look through older tickets using an intelligent search box. Additionally, you will be able to take a look at the relevant knowledge base articles that our system will present you with on the basis of the category that you pick for your new ticket. You can do all of these operations without signing out of your Hepsia Control Panel at any time, which implies that if you come across any challenge or have an enquiry, you can contact our support engineers and fix the specific problem in less than 1 hour via a single platform.