Should you ever encounter a problem with your site and be incapable of tackling it on your own, ask the respective hosting company’s tech support staff to help you get the website back online. A timely solution would be the perfect scenario, but lots of companies respond within 24 hours or even more, all the more so if you’re dealing with a reseller. Even if the problem can be solved without much effort, your site may not function properly or it may not be reachable whatsoever for a lengthy stretch of time, so you may lose prospective clients as it’s quite unlikely that anybody will be dying to come back to a site that’s faulty. That is why, you have to make sure not only that you can get in touch with your hosting company, but also that they can reply and assist you in a timely manner. If an application update does not proceed as planned or you erase something by chance, for instance, the site should be restored quickly in order to avoid lengthened unavailability.

One-Hour Response Guarantee in Cloud Website Hosting

In case you’re using one of our Linux cloud website hosting service and you’ve got an enquiry or stumble upon a certain predicament, you can contact us 24/7 by posting a trouble ticket or by writing an e-mail and we promise that you’ll get a reply in less than 1 hour. In case the issue can be solved, we will do it before we get back to you, whereas if there’s something that you need to do on your end, we will supply you with all the needed info – what possible solutions to try, what settings to check, etc. Normally, you’ll obtain a reply within 30 minutes max, which implies that waiting around for hours on end or even for more than one day to get assistance is something unthinkable. Our one-hour response guarantee applies to any inquiry that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a helpdesk ticket through your hosting Control Panel or write an email connected with your semi-dedicated server, you’ll get an answer within maximum 1 hour. You can get in touch with us whenever you wish with regard to technical, general or billing issues and due to the fact that we are available 24 hours a day, 7 days a week, you’ll invariably obtain assistance in a timely fashion. Based on the particular issue or question, we will supply you with more info, fix the problem if it’s been caused by something that’s within our reach or advise you on what to do on your end in case you need to fine-tune some setting for an app that we can’t access. You can forget about waiting for an entire day for every single answer. In reality, in most cases we reply to emails and tickets within twenty to twenty five minutes max.